
[✓] last verified 2026-01-28·Reviewed by BankToBTC Team
Data from bank docs & FCA registers · How we verify · Report an error
BANNED all crypto transfers for all 5.4M customers since 2021.
Crypto Compatibility Score: 0/100 (Poor)
Score Breakdown:
Last verified:
TSB blocks payments to most crypto platforms as a fraud prevention measure. You'll likely need a different bank to fund an exchange.
Can you buy Bitcoin in the app?
No, use an external exchange
Can you fund an exchange?
Blocked or unreliable
Best funding method
Not supported
Potential issue
Blocks direct payments to many exchanges
With TSB, funding a regulated exchange often starts with Faster Payments to an FCA registered platform. See the steps below.
It depends, but for many customers the answer is no for direct payments to crypto exchanges. Financial Ombudsman decisions show TSB has blocked payments to known crypto exchange platforms as a matter of policy, so the common workaround is sending funds to another bank account first, then funding the exchange from that second bank.
In published Ombudsman decisions, TSB has argued it blocked payments to a known crypto exchange because that was against its policy, while payments to a bank like ClearBank were not flagged as suspicious. This usually means you may need a two-step route, TSB to another bank, then onward to the exchange.
Treat direct-to-exchange payments from TSB as unreliable if your transfers are being declined. The practical approach is to use a secondary UK bank account that permits Faster Payments to exchanges, then keep your exchange funding activity on that account.
TSB supports Faster Payments as part of its UK payment options, and Faster Payments are designed for quick bank to bank transfers. If your payment is not being blocked for policy reasons, timing is usually driven by the receiving bank and any checks at the exchange rather than TSB’s processing speed.
TSB publishes business Faster Payment limits, including different caps for digital and telephony channels. Even if you are a personal customer, the key point is that TSB uses channel limits plus policy controls, so a decline can be either a limit issue or a crypto policy block.
Ombudsman decisions describe TSB providing scam warnings when a crypto-related payment was declined. If you are prompted, treat it as a sign you should re-check the payee and confirm you are not being coached or pressured.
This page references 4 sources: TSB Crypto FOS Decision, TSB Crypto FOS Decision 2, APP Fraud Rules. Information was compiled from official sources and user reports.
Sources:
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Information can change without notice. Always verify current policies directly with your bank and exchange before making transactions.